Technical Support Representative Position

AJT Design & Marketing, Inc. is a growing, dynamic Web design firm in the Central Florida Area. We are seeking a professional, skilled and friendly Level I Customer/Technical Support Representative to assist on our 24/7 support team.

Responsibilities:

• Answers telephone calls, troubleshoots and answers technical and sales escalation questions.
• Answers live chat requests via AJT's support website. (www.ajtsupport.com)
• Setup new accounts, assist with after hour sales related questions, verify new accounts manually.
• Adds features to accounts via billing manager when requested.
• Answers Billing tickets on the Help Desk
• Answers Help Desk tickets in Support
• Answers Help Desk tickets in Escalation
• Escalate Network Issues to Network Administrator
• Reads, troubleshoots and answers sales/billing emails.
• Continues development of systems knowledge to more effectively answer calls.
• Web Host Control panel responsibilities including but not limited to: transferring accounts to different servers, changing passwords and changing primary domain
• Coordinate domain transfer requests
• Performs miscellaneous job-related duties as assigned.
• Ability to work various days and hours, either remotely or at AJT's Orlando office.

Skills:

• Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
• Ability to communicate effectively, both orally and in writing. (Extremely important)
• Skill in the use of personal computers and related software applications.
• Knowledge of Linux/Unix web hosting enviornments
• Ability to learn AJT's DSM (Domain System Manager) software as well as AJT's web hosting control panel software.
• Ability to work productively and efficiently to meet deadlines and quotas
• Attention to detail
• Analytical skills
• Ability to work in a team environment
• Knowledge of customer service principles, techniques, systems, and standards

Other desirable skills:

• Comfortable with HTML
• Accounting and book keeping experience
• Experience with online billing systems

Other pluses:

• Good personality, enthusiasm, like the public and react well to multiple and sometimes conflicting demanding tasks.

If you would like to apply for this job, please be sure to include a cover letter, resume and past references and send us an e-mail. Upon review of your information, we will contact you to setup an in-person (or phone) interview. Incomplete submissions will be ignored. Only full-time positions require that you be local in the Orlando, Florida area. Contract position applicants considered Nationwide.